For order updates, returns, sizing and general inquiries.
[email protected]Replies Mon–Fri 09:00–18:00 PT
Contact GucciShoes Store
We’re here to help with orders, shipping, returns and product questions. Expect a response within 1 business day.
- Authenticity guaranteed
- Secure payments
- Fast, tracked shipping
Customer service channels
Phone
Speak with a specialist for urgent matters or order assistance.
+1 (323) 456‑7890Average wait under 2 minutes
Live chat
Quick answers about sizing, availability and checkout.
Available Mon–Fri 09:00–18:00 PT
Send us a message
Complete the form and our team will respond within one business day.
- All items are verified authentic prior to shipping
- Free 30-day returns on unworn items
- Secure checkout with Visa, Mastercard and PayPal
Frequently asked questions
Orders placed before 14:00 PT ship the same business day. Orders placed after 14:00 PT ship the next business day. You’ll receive tracking by email as soon as your order leaves our facility.
You can return unworn items within 30 days for a full refund. Items must include original tags and packaging. Start a return by contacting us with your order number.
Yes. Every pair is sourced from authorized channels and authenticated by our specialists prior to shipment. Your order includes authenticity documentation.
We currently ship within the United States. International shipping options will be announced soon—subscribe below to be notified.
Gucci sneakers generally fit true to size. For half sizes or wide feet, we recommend going up half a size. Contact us and we’ll advise based on the exact model.
Support & Policies
Shipping
Same-day dispatch on business days. Tracked delivery.
Returns
30 days, unworn, original packaging required.
Payment
Visa, Mastercard, PayPal. 3D Secure enabled.
Authenticity
Verified genuine Gucci products only.
Warranty
Manufacturer’s warranty applies where available.
Shipping
Orders placed before 14:00 PT ship the same business day. You’ll receive a tracking link via email. We use reliable carriers with signature-on-delivery for higher value orders.
Returns
Return unworn items within 30 days for a full refund. Contact us with your order number to receive a prepaid label. Refunds are issued to your original payment method within 3–5 business days of receipt.
Payment
Secure checkout via Visa, Mastercard and PayPal. We use TLS encryption and do not store full card details on our servers.
Authenticity
All Gucci shoes are sourced from trusted channels and authenticated by our in-house team prior to shipment. Documentation is included with your order.
Warranty
Manufacturer warranty applies where available. For defect-related issues, contact us within 7 days of delivery for assistance.
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