Refund & Returns Policy

Overview

This policy applies to purchases made directly at guccishoes-store.org (“GucciShoes Store”). We aim to deliver a smooth, premium experience comparable to leading luxury retailers: clear timelines, easy labels, and fast resolutions.

• Return window: 30 days from delivery
• Condition: Unworn, unused, with all tags, accessories, and original packaging
• Refund method: Original form of payment after inspection
• Support: [email protected]

Return Eligibility & Window

• Returns are accepted within 30 days of the delivery date shown by the carrier.
• Item must be purchased directly from guccishoes-store.org. We cannot process returns for purchases made with other retailers or marketplaces.
• Items must be in resellable condition and meet the condition requirements below.
• To prevent fraud, we may request the order number, email used at checkout, and photos of the item/packaging.

Item Condition Requirements

• Unworn and unused. Try-on is fine on a clean indoor surface; any wear to outsoles voids eligibility.
• All original packaging included: branded box, dust bags, tags, inserts, spare laces, authenticity materials.
• No odors, stains, creases, scuffs, or alterations.
• Security tags (if present) must be intact and uncut.

If returned items arrive not meeting these standards, we may return them to you and/or issue a partial refund at our discretion.

Non‑returnable Items

• Final sale or “non‑returnable” marked items at checkout
• Gift cards and e‑gift cards
• Used, worn, or damaged items not due to carrier damage or manufacturing defect
• Personalized or customized products
• Hygiene‑sensitive accessories if opened (e.g., insoles, socks)

How to Start a Return

1. Locate your order number and the email used at checkout.
2. Email [email protected] with subject “Return Request – [Order #]”. Include clear photos if the item is damaged/defective.
3. We’ll review within 1–2 business days and send a Return Authorization (RA) with instructions and, if eligible, a prepaid label for US orders.
4. Package securely in the original shipping carton when possible. Do not ship shoe boxes unboxed.
5. Drop off with the indicated carrier within 7 days of receiving the RA.

Exchanges

Need a different size or color?

• Fastest method: place a new order for the desired item and start a standard return for the original.
• Direct exchanges may be available depending on stock. Ask our team in your RA request.
• Exchange items are reserved only after we confirm availability.

Refunds

• Refunds are issued to the original payment method after inspection, typically within 2–3 business days of receipt at our facility.
• Your bank or card issuer may take an additional 3–10 business days to post the credit.
• If the return is not approved, we’ll notify you with the reason and ship the item back upon request.
• Original shipping fees (if any) are non‑refundable unless the return is due to our error or a confirmed defect.

Return Shipping & Labels

• US returns: If you use our prepaid label, a flat rate may be deducted from your refund unless the return is due to damage/defect or our error.
• You may use your own insured, trackable shipping service. Keep your receipt and tracking number.
• International returns: Customers are responsible for return shipping, duties, and taxes unless otherwise required by local law.

We are not responsible for returns lost or damaged in transit. Please use adequate packaging and insurance.

Damaged, Defective, or Incorrect Items

• Report within 48 hours of delivery with photos of the item, inner packaging, and outer carton.
• We’ll arrange a replacement or refund and provide a prepaid return label when applicable.
• Keep all packaging until your claim is resolved, as carriers may require inspection.

International Returns & Duties

• Mark returns as “Returned Merchandise” to avoid additional import duties. Duties/taxes paid at import are non‑refundable by us; request refunds from your local customs office when eligible.
• Currency fluctuations and bank fees are outside our control.
• Some regions have statutory return rights; where applicable, those rights will be honored.

Order Changes, Cancellations & Address Corrections

• Contact us as soon as possible after placing your order. We’ll do our best, but changes aren’t guaranteed once processing begins.
• If a shipment is refused or undeliverable due to an incorrect address, we will refund the item price minus original shipping and any carrier return fees.

Frequently Asked Questions

How long do I have to return my order?

30 days from the delivery date shown by the carrier.

Can I try the shoes on?

Yes—on a clean, dry, indoor surface. Outsole wear, creasing, or marks may void eligibility.

When will I see my refund?

We process within 2–3 business days of receipt; banks/cards may take 3–10 additional business days.

Do you offer free returns?

We may provide a prepaid label for US orders. If the return is not due to our error or a confirmed defect, a flat fee may be deducted. Contact us for details on your order.

What if my item arrives damaged?

Report within 48 hours with photos. We’ll arrange a replacement or refund and provide a prepaid label when applicable.