US Standard
- 3–5 business days
- Free for orders $150+; otherwise $8
- Carriers: UPS Ground, USPS, FedEx Ground
Shipping information
Fast, secure delivery for every pair of Gucci sneakers. Track your order in real time and enjoy easy returns.
Delivery options
We ship Monday–Friday (excluding public holidays). Delivery times are estimates from the date your order ships.
US Expedited
- 2 business days
- $20 flat
- Order by 1:00 PM PT for same‑day dispatch
US Next‑Day
- 1 business day
- $35 flat
- Signature may be required on delivery
International
- 5–10 business days to most destinations
- From $25; displayed at checkout
- Duties/taxes shown at checkout where available
Rural areas and APO/FPO addresses may require extra transit time. Weather or carrier constraints can affect delivery windows.
Processing & order cut‑offs
Processing
- Most in‑stock orders ship within 1 business day.
- Orders placed by 1:00 PM PT ship the same business day.
- Pre‑orders or size swaps will display the expected ship date at checkout.
Address checks
- We verify addresses to prevent delays.
- Orders flagged for review may require confirmation and can extend processing by 1 business day.
Shipping costs
United States
| Order value | Standard (3–5 bus. days) | Expedited (2 bus. days) | Next‑Day (1 bus. day) |
|---|---|---|---|
| Under $150 | $8 | $20 | $35 |
| $150 and above | Free | $20 | $35 |
Shipping fees are non‑refundable unless the item is faulty or an error occurred on our side.
International
| Region | Transit estimate | From | Duties & taxes |
|---|---|---|---|
| Canada | 4–7 business days | $25 | Calculated at checkout (DDP where available) |
| Europe | 5–9 business days | $30 | Shown at checkout; some countries collect on delivery |
| APAC & Middle East | 6–10 business days | $35 | Shown at checkout; local taxes may apply |
| Latin America | 6–12 business days | $35 | Shown at checkout or due on delivery |
Exact rates depend on destination, weight and courier availability and will be displayed during checkout.
Estimate shipping
Tracking & notifications
Once your shoes ship, we’ll email a tracking link. SMS updates are available at checkout.
Track your order
Carriers
- UPS, FedEx, USPS for US shipments
- DHL Express or FedEx International for global deliveries
- Tracking updates can take up to 24 hours after dispatch
International shipping
Duties & taxes
For many destinations we offer Delivered Duty Paid (DDP), showing duties and import taxes at checkout. Where DDP is unavailable, shipments are Delivered Duty Unpaid (DDU), and local customs may collect fees on delivery.
- Refusal to pay duties/taxes may result in return shipping and handling fees deducted from your refund.
- We cannot mark items as gifts or undervalue merchandise.
Address & delivery
- We ship to most countries. Certain embargoed regions are excluded.
- P.O. Boxes are not supported internationally; provide a physical address.
- Customs clearance can extend delivery estimates.
Packaging & signature
Discreet, protective packaging
- All shoes ship in their original Gucci box inside a protective outer carton.
- Eco‑friendly materials and right‑sized packaging to reduce waste.
Signature on delivery
- Orders $500+ may require an adult signature.
- You may request to waive signature before dispatch. Waiving transfers delivery risk to you.
Lost, delayed or damaged
If your tracking stalls
- Allow 48 hours after the last scan. Many delays resolve on the next sort cycle.
- Contact us if there’s no movement after 3 business days.
Claims & timelines
- Damage: report within 7 days of delivery with photos of box and contents.
- Lost: report within 30 days of shipment date.
- Porch theft after a carrier “Delivered” scan may require a police report for replacement eligibility.
Returns & exchanges
Try your sneakers on indoors. If they’re not perfect, most unworn items can be returned within 14 days. See full details in our Returns Policy.
- US returns: easy label provided; a small restocking fee may apply to discounted items.
- International returns: duties/taxes are non‑refundable; you may be able to reclaim locally.
Common notes
- Shipping fees are non‑refundable unless the item is faulty.
- Refused/undeliverable packages may incur return shipping and handling fees.
Shipping FAQ
Do you ship to P.O. Boxes and APO/FPO?
Yes. US P.O. Boxes and APO/FPO ship via USPS only. Expedited and Next‑Day services are not available to these addresses.
Can I change my shipping address after placing an order?
We can modify the address before your order ships. After dispatch, carrier intercepts may be possible for a fee. Contact support as soon as possible.
Will my order ship in one box?
We try to ship together. If items have different availability, we may send split shipments at no extra cost.
How do pre‑orders work?
Your payment method is authorized at checkout and captured when the item ships. The estimated ship window appears on the product page and in your confirmation.
Do you offer same‑day delivery?
Same‑day delivery is not currently available. Select Next‑Day at checkout for the fastest service.
Support & Policies
Need help?
Email us at [email protected] or visit our Contact page. We’re available Mon–Fri 09:00–18:00 PT.